FAQ
Do you post outside of Australia?

 

Unfortunately we do not post outside of Australia. We post to all states and territories in Australia. Pick up can also be arranged if you live in Melbourne.

 

I have a special event coming up, can I personalise my order?

 

Yes you can, please send us a message and let us know what you would like to personalise and we will get back to you and let you know if its possible. Please allow us at least 2 weeks to be able to accommodate your special request.

 

How long should I burn my candle?

 

For optimum results try not to burn the candle for more than 3 consecutive hours at a time.

 

 

How can I get the most out of my candle?

 

For optimum results it is recommended that you do not burn the candle for more than 3 consecutive hours.

Before burning your candle make sure that the wick isn’t too long, try to keep it trimmed to roughly 1cm, this isn’t essential but it will prolong the life of your candle. Try to keep the candle away from direct sunlight and store in a cool place with its lid on.

There are spots on the glass of my candle, what are they?

 

These are refereed to as “wet spots” and they occur due to changes in the temperature of the wax and the glass, this is normal and occurs the production of most soy candles. They won’t affect the burn of your candle, they are just spots where the wax hasn’t adhered to the glass fully.

 

Do you offer bulk and wholesale pricing?

 

Yes we do! We love seeing our products out there in stores. Please contact us and we will happily provide you will all the information you need on quantities and special discounted wholesale pricing.

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 Sensory Soy